WE ASSURE YOU OF OUR BEST SERVICE
SEND ENQUIRYCONFIRMATION POLICY
- Within a day of a successful booking, the client gets a voucher of the confirmation through email.
- If the preferred slots are not available, an alternative schedule will be arranged according to the preference of the customer, and a new voucher of confirmation will be sent through email.
- Alternatively, before confirmation, the customer can decide to cancel their booking, and a complete refund will be issued.
CANCELLATION POLICY
- Cancellations made in between 45 days of the start date of the trip will be assessed a cancellation fee of 25% of the total tour cost.
- Cancellations made between 15-30 days of the trip’s start date will be charged 50% of the total tour cost as cancellation fees.
- If you cancel within 0-15 days of the trip’s start date, you will be charged 100% of the entire tour cost as cancellation fees.
- In the event of bad weather or government restrictions, any trips or events may be cancelled. In such a case, the operators will do all possible to give a viable alternative. However, a cash refund is not available on this item.
REFUND POLICY
If you select a refund after canceling your trek, the refund amount will be deposited into the payment account that you had used while making payment to us. It will take ten to twelve working days.
ENQUIRY
ABOUT US
Why MadTrek ?
We prefer to do things differently keeping in mind safety, comfort & pleasure of our trekkers at highest priority. We strongly believe in preserving the brilliance we proudly call our home & do not welcome anyone who litters around & doesn’t respect the notion of loving nature so it can love you back.
Exceptional Reviews
With more than 1,000 people joining our tours annually, we have a proven track record of providing quality trips that exceed our guests’ expectations. You can read reviews on Tripadvisor, Facebook, and on our website.
Highly Acclaimed Guides
Our absolute commitment is to hire and train the best guides in the industry. Our philosophy is that our guides, gear, food and logistics comprise our services that a guest will get to experience, and the guides are the most important ingredient! We never compromise on that..